How can we help? - Shipping Live and In person Pick ups

How can we help?

Our fantastic team is here to assist you with any questions you may have from 8am to 5pm, Monday to Friday, you an WhatsApp us on: +61459119279

When we ship Live Larvae

To ensure your order arrives safely and speedily, we ship out all live larvae orders on Mondays and Tuesdays. This helps reduce any potential losses during transit and avoids weekend delays. There's no guarantee we will have fresh live larvae in just the perfect condition on the exact day we need them (this is insect farming after all) but we will do our absolute best! We want to make sure your order gets to you in the freshest and healthiest condition possible!

To get your order of Live Larvae into the Monday shipments window - please order before 2:30pm the Friday. 

To get your order of Live Larvae into the Tuesday shipment window - please order before 2:30pm Monday.

When we ship Dried Larvae

We ship out all dried larvae and other dried product orders on Wednesdays & Fridays. This helps us to organise the week's shipping efficiently!

Picking up in person

Now, if you'd like to pick up - our Redlands, 'farmshop' is open for walk-ins and collections on Wednesdays, Thursdays, and Fridays, from 1:30pm to 5:30pm. So feel free to swing by and say hello, please send us a quick message beforehand, so we can prepare your order!

If you're planning to pick up more than 100g of our amazing live, dried or frass products, we recommend placing your order online in advance. This is helpful and will ensure that you can just swing by, pick up and go.